Information

How much is shipping?

Shipping costs $7.95 CAD for orders in Canada.

*Except for Alberta, British Columbia and Saskatchewan, the fees are 10.95$

- $13.95 CAD for orders in the United States

- $19.95 CAD for international orders 

Shipping is free for orders of $150 or more!

*USA & International orders are shipped by local mail so no custom fees should occur.

 

How long does the delivery take?

Orders are sent within 1 to 3 business days 🚚

Once your order ships, delivery takes between:

- 1-2 business days in Quebec and Ontario

- 3-5 business days rest of Canada

- 6-10 business days in the United States and international.

 

Is it possible to make a return?

If you wish to return or exchange an item, it must be returned in good condition within 10 days of receipt of your order.

To make a return or exchange, simply contact me via this form.

 

Where is Active Paws located?

We are located in Quebec, Canada but we ship anywhere in the world!